Virtual Get-together via Videoconferencing

Topic: Student Directed IT Support Services: The Juniata Model

Wednesday, February 14, 2001
3:00 – 4:30 p.m.
Presenters: Dr. Anthony Bichel, Jacob Dickerson, Jason Fournier, Tim McMichael, Jason Michael and Joel Pheasant - Juniata College

Small and medium sized colleges and universities have traditionally had a particularly difficult time recruiting and retaining professional instructional technology (IT) staff members. Most schools in this genre are presently operating with fewer FTE IT staff than is generally recommended or necessary. For many institutions, part-time student technology assistants (STA) have been the only feasible means of relief, but many of these same institutions still find it difficult to make effective use of their STA's and continue to struggle with the growing needs of their users. Juniata College is no exception.

The "Juniata Model" builds on the idea that students are a welcome and necessary component to any campus technology services program and expands it by fully incorporating the students into the institutional management structure. Students working under the Teaching Learning and Technology (TLT) umbrella of services (graphic arts, digital video production, AV services, computer labs, theatre production, training, instructional design and the Web) participate as full members of the organizational community.

Juniata's TLT program is staffed by 5 FTE and 70 students, 8 of which serve as managers of their respective divisions.

About the Presenters:

  • Anthony is the Director of Teaching Learning Technologies at Juniata College. He also teaches in the Political Science and Information Technology departments.
  • Jacob is the TLT Video Production Manager. He is a junior studying multimedia communication.
  • Jason Fournier is the Manager of the Teaching Learning Technology Center. He is a junior studying digital media management.
  • Tim is the Computer Labs Operations Officer and the TLT Business Manager. He is a senior studying information technology systems.
  • Jason Michael is the Student Webmaster. He is a senior studying computer science.
  • Joel is the Director of Web Technologies. He is a 1999 graduate of Juniata College.

CAPE contact person: Melissa Bartosek at bartosekm@acape.org.

To schedule your campus for this event, please contact your campus CAPE Operations Committee Representative who can Register Online for your site to participate.